Who this is for

Organisations scaling beyond standard ecommerce builds

Mid-market to enterprise retailers with complex catalogues, multiple storefronts, or advanced pricing models.

Teams dealing with operational complexity

ERP, CRM, PIM or third-party integrations-with automation across inventory, fulfilment and customer data.

Programmes requiring joined-up delivery

UX, creative, platform engineering and integration as one system-not separate streams.

What we help solve

Commerce complexity-we help teams regain control and velocity.

  • Ecommerce complexity slowing growth

    Structured commerce architecture, clear data models and scalable catalogue logic-faster merchandising and market expansion.

  • Fragmented systems and manual workflows

    API-led integrations across ERP, CRM, PIM and logistics-streamlined operations, fewer errors.

  • Performance issues impacting conversion

    Front-end performance, hosting architecture and caching-better conversion and search performance.

  • Limited flexibility for custom requirements

    Tailored features for pricing, B2B logic and bespoke workflows-a platform that fits the business.

  • Risk around upgrades and stability

    Upgrade pathways, testing frameworks and deployment processes-predictable evolution and reduced risk.

Why Magento (Adobe Commerce)

  • Built for scaleHigh-volume ecommerce, large catalogues and complex product structures.
  • Flexible integrationsAPI-first patterns for multi-system environments.
  • Operational controlPricing, promotions, segmentation and multi-store capabilities.
  • Secure, maintainable deliveryStructured releases and patching when implemented well.
  • Where it fits bestComplex catalogues, custom functionality and multi-market operations.
  • Where to be cautiousRequires experienced engineering, maintenance and considered architecture.
  • How Tonic approaches Magento differentlyCommerce as part of broader system architecture-content, integrations and UX aligned.

What we do with Magento

  • Solution architecture

    Catalogue complexity, integrations and growth plans.

  • Migrations and rebuilds

    From legacy platforms or underperforming builds.

  • Custom feature development

    Pricing logic, B2B workflows, subscriptions and journeys.

  • Integrations and APIs

    ERP, CRM, PIM, payments, logistics.

  • Content and CMS setup

    Merchandising and campaign structures.

  • UX/UI and front-end implementation

    Conversion-focused, performant front ends.

  • Testing and QA

    Checkout, integrations and business-critical flows.

  • Support and optimisation

    Performance tuning and roadmap planning.

Selected work

Representative commerce outcomes-see more in our work.

Built for real-world delivery

Integrations and APIs

ERP, CRM, PIM and services.

Data migration

Products, customers and orders with validation.

QA and acceptance testing

Checkout, pricing and integration points.

Privacy and compliance-aware delivery

Secure handling in regulated environments.

Performance and maintainability

Infrastructure, caching and codebase health.

Support and continuity

Monitoring and iterative improvement.

How we deliver

  1. Discovery and business alignment

    Catalogue, channels and operating model.

    Aligned scope.

  2. Scope, architecture and validation

    Integrations and non-functional requirements.

    De-risked design.

  3. UX/UI and technical design

    Conversion journeys and component systems.

    Build-ready specs.

  4. Build, QA and integration

    Iterative delivery with automated checks where appropriate.

    Stable increments.

  5. Launch and handover

    Cutover, monitoring and playbooks.

    Controlled launch.

  6. Support, optimisation and roadmap

    Trade, features and performance.

    Continuous improvement.

FAQs

Adobe Commerce vs open-source Magento?

We work with both-scope depends on licensing, support needs and roadmap.

B2B on Magento?

Yes-quotes, company accounts, workflows and pricing models are common requirements we support.

Performance work?

Core to most engagements-front end, caching, indexing and hosting strategy.

ERP integration?

Regular part of delivery-API design, sync patterns and error handling.

Ongoing support?

Yes-releases, monitoring and optimisation.

Next steps

Let’s work out the right approach

We’ll help you validate scope for Magento-integrations, catalogue model and delivery plan.